Q#1. What is the primary purpose of business communication?
(A) Entertainment
(B) Persuasion
(C) Information exchange
(D) Gossip
Answer: (C) Information exchange
Q#2. Which of the following is a form of non-verbal communication?
(A) Email
(B) Memo
(C) Facial expression
(D) Report
Answer: (C) Facial expression
Q#3. An effective business letter should be:
(A) Long and descriptive
(B) Brief and to the point
(C) Emotional and poetic
(D) Complex and technical
Answer: (B) Brief and to the point
Q#4. What is a memorandum used for in business?
(A) Personal diary
(B) Internal communication
(C) Legal notice
(D) Advertisement
Answer: (B) Internal communication
Q#5. Which of these is NOT a barrier to effective communication?
(A) Noise
(B) Feedback
(C) Language difference
(D) Emotional interference
Answer: (B) Feedback
Q#6. What does the term “grapevine” refer to in business communication?
(A) Official email
(B) Social media
(C) Informal communication
(D) Company newsletter
Answer: (C) Informal communication
Q#7. What is the main function of feedback in communication?
(A) To confuse the message
(B) To validate the communication
(C) To end the communication
(D) To delay the process
Answer: (B) To validate the communication
Q#8. Which channel of communication is most formal?
(A) Telephone
(B) Face-to-face talk
(C) Official memo
(D) Social gathering
Answer: (C) Official memo
Q#9. A resume is:
(A) A personal letter
(B) A job application
(C) A detailed description of personal background
(D) A summary of qualifications and experience
Answer: (D) A summary of qualifications and experience
Q#10. Which part of a business letter includes the sender’s address?
(A) Inside address
(B) Heading
(C) Salutation
(D) Closing